• Smile – no, the prospect on the other line cannot see your beautiful smile, but he/she can hear that smile. Smiling makes your tone happy, warm, and friendly, which makes you sound calm and confident.
• Talk with your hands—if you normally talk with your hands in person, use hand gestures when you are on the phone. Again, the person on the other line will not be able to see your “nonverbals,” but these will help you sound natural and unscripted, thus gaining credibility.
• Sit up—while slouching in your chair might feel comfortable, sitting up straight makes you attentive to your conversation.
• Breathe—cold calling can be intimidating, make yourself confident and collected by breathing slowly and evenly. This will slow your heart rate and make you calmer.
How do you use nonverbal cues over the phone?
Posted by on 04/27 at 03:25 PM